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We Get You.

As leaders in the world of Amazon compliance we’ve worked with thousands of sellers over the years. We built our own outsourced team to help sellers manage their accounts and now we are offering our unique expertise, training and management skills to you.

You are a successful Amazon seller, you are insanely busy, and you need a clone or two to help manage your Amazon business.

A Virtual Assistant could be SO useful. They can handle the day-to-day account management. Compliance issues. Customer service. Product research. Order taking. Even outbound sales. But the reality isn’t always so rosy.

We all know the outsourcing dream.

Sometimes it’s a nightmare.

The horror stories are numerous and part of what spurred us to create High Touch Smiles:

  • “Turns out, my worker was working for 3 competitors as well and they gave some of our proprietary company information to them”
  • “My employee just up and quit one day. We had spent MONTHS trying to find her and train her”
  • “We found a worker on Fiverr who was very inexpensive, but also very hard to get in touch with. The second someone paid them a little more they were gone and we had to start over”
  • “It took so much time to train them properly that we just gave up, especially after spending SO much time finding and hiring them”
  • “I can never take a day off. With 14+ freelancers working all over the place, I’m constantly in management mode and I’m tired. Plus I’m often working late at night because of the time difference.”

High Touch Smiles understands ALL of these concerns, which is why we are a different kind of outsourcing firm. Your workers will be found and trained by Amazon experts from eGrowth Partners to specifically fit your unique needs.

 

What Specifically Does High Touch Smiles Do For Amazon Sellers?

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We’re The Experts

We’re the oldest and largest Amazon Seller support company. We get Amazon sellers out of trouble, keep them out of trouble, and help them grow. We have a PhD in Amazon. Our proprietary training method will make sure your workers understand your world and are equipped to truly help you.

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We Build Teams

Our goal is to hire and train reliable workers that are an extension of your team. They work WITH your operation, during your preferred hours. They can coordinate with your other partners and colleagues to get things done. They may be far away, but they work like they are in the next room.

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Your Employee Only Works For You

Your full time worker is yours and yours alone. This gives you the critical privacy/exclusivity you need in this highly competitive world of e-commerce sales. This means your workers are immersed in your business and committed to your success.

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Multi-Channel Support

We know that many Amazon sellers also sell on other sites like eBay, Wal-Mart, and Shopify. We train your worker to assist with these marketplaces, also, if needed.

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Your Workers Are In An Office

Every day your worker will come to our physical office and be supervised by us. This makes training and management much more reliable. We provide 100% oversight, tracking, and reporting of your workers’ activity.

In addition, your team will have functioning laptops, electricity, VPNs and redundant internet.

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We Fully Train Them

Every team member is fully trained on Amazon compliance issues such as Seller Central, Amazon seller policies, and violations. Your worker will be trained to monitor your account and keep you out of trouble in addition to whatever job you have for them.

Here’s what one client had to say:

“High Touch Smiles has built us an excellent customer care and sales team that manages our day-to-day account tasks, handles customer service across multiple e-commerce platforms and our Shopify store, and makes outbound calls for our company. They’ve done such a good job that we are adding more team members.”

Shirish Mody

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