E-COMMERCE & AMAZON ACCOUNT MANAGEMENT
At High Touch Smiles, we don’t just provide administrative assistance — we deliver dedicated E-Commerce & Amazon Account Analysts who act as strategic extensions of your brand’s leadership team.
100%
Account Health Protection
Full
Seller Central Coverage
Daily
Catalog & Operations Management
360°
Stakeholder Communications
Beyond Basic Virtual Assistance
Our analysts go beyond basic virtual assistance. They protect your seller performance metrics, optimize catalog operations, protect account health, and streamline daily marketplace execution — ensuring high-touch delivery across every channel.
We don’t hand off work to generic assistants. Every HTS analyst is trained specifically in Amazon Seller Central operations, equipped to handle the full spectrum of account management tasks that keep your brand competitive and compliant on the world’s most competitive marketplace.
What Your Analyst Handles
Each pillar represents a critical operational area where HTS analysts add immediate, measurable value to your brand.
Protect Account Health & Performance
Maintain a direct pulse on critical seller metrics, inventory status, and compliance alerts before they impact your buy box or revenue. Your analyst monitors, flags, and resolves performance issues proactively — so you never wake up to a suspended account.
Manage Partner & Stakeholder Communications
Keep clear, professional alignment across supplier communications, third-party logistics, and platform support teams. Your analyst serves as the connective tissue between your brand and every operational partner — so nothing falls through the cracks.
Streamline Catalog & Operations
Turn chaotic catalog setups, listing updates, and case logs into smooth, repeatable execution. From ASIN creation to content updates to FBA shipment plans, your analyst keeps your catalog clean, compliant, and converting.
Customized Strategic Leverage
Offload time-consuming marketplace operations so your senior team stays focused on product development, advertising strategy, and high-level scaling. Your analyst handles the execution — you own the direction.
Your Onboarding Journey
From your first call to a fully operational analyst — we move fast and make it simple.
1. Strategy Call
We learn your brand, your pain points, and what success looks like for your team.
2. Analyst Matching
We assign a trained HTS analyst whose skill profile matches your specific operational needs.
3. Onboarding & Setup
Your analyst integrates into your workflows, tools, and communication channels within days.
4. Ongoing Execution
Daily account management, reporting, and proactive escalation — fully managed, fully accountable.
The HTS Difference
What separates our analysts from standard virtual assistants.
Office-Based, Not Freelance
Our analysts work from our managed office hub in Iloilo City — with reliable fiber connectivity, backup power, and IT support. No home internet risk.
Stable, Long-Term Partnership
Our analysts aren't gig workers — they're full-time employees with career paths, benefits, and a stake in your brand's long-term success.
Amazon-Specialized Training
Every analyst receives structured training in Amazon Seller Central operations, PPC fundamentals, account health management, and catalog best practices.
Graveyard Shift Coverage
Operating on a 9PM–6AM Philippine schedule means your Amazon account gets real-time monitoring during peak US marketplace hours.
Performance-Accountable
HTS analysts operate under structured performance management — with regular appraisals, quality reviews, and dedicated oversight from our operations team.
eGrowth Partners Backed
High Touch Smiles is the staffing arm of eGrowth Partners — a full-service Amazon agency with deep platform expertise and proven brand results.