Elevate Your Career and Unleash Your Potential at High Touch Smiles
Step into a vibrant community of passionate professionals supporting top global e-commerce brands. Discover structured growth, dedicated mentorship, and a workplace culture engineered to accelerate your personal and professional success.
Available Positions
Review the open position requirements and responsibilities below.
Role Overview
- As an Account Analyst, your primary responsibility is to oversee and optimize the daily operations of client online stores across multiple eCommerce platforms. This includes monitoring account health, analyzing store performance, and proactively identifying operational risks or opportunities for improvement. Beyond analysis, you play a hands-on role in ensuring smooth day-to-day operations by managing customer service concerns, order issues, cancellations, returns, refunds, and platform-related cases.
KEY RESPONSIBILITIES
- Account Support: Act as the primary point of contact by professionally managing all incoming client communications, inquiries, and partner correspondence.
- Account Issue Resolution: Address and resolve complex account issues, track milestone deliverables, and eliminate internal or external bottlenecks to safeguard account health and maximize client retention.
- Team Collaboration: Proactively sync with team members to identify process constraints and actively contribute to the optimization of internal workflows and operational efficiency.
Ready to take the next step?
Apply for This Role →Role Overview
- CUSTOMER SERVICE a friendly, professional, and customer-focused Customer Service Representative to provide excellent support to customers. The ideal candidate will respond to inquiries, resolve complaints, process orders, and ensure a positive customer experience through effective communication and problem-solving.
KEY RESPONSIBILITIES
- Buyer-Seller Messaging: Execute and oversee all marketplace-specific messaging. Ensure all communications adhere to platform-specific rules, anti-spam policies, and professional etiquette.
- Email Inbox Management: Categorize, prioritize, and delegate high volumes of incoming inquiries.
- Answering Phone Calls: Ensure calls are answered in a timely manner. Deliver an excellent experience by greeting callers with genuine sincerity, ensuring to include a thank you, the company name, your name, and an offer of assistance. Follow the standard call flow to actively listen, ask probing questions, provide accurate information, and thoroughly record or document each transaction.
Ready to take the next step?
Apply for This Role →Pre-Employment Requirements
Please prepare the following documents to complete your onboarding once selected.
Government & Medical Documents
- Original Copy of NBI Clearance
- Medical Examination
- X-Ray (Chest)
- Drug Test
- PE & CBC Test
- Urine and Fecal Test
Personal & Employment Records
- Certificate of Employment from previous employer
- College Diploma & Transcript of Records
- 2×2 ID picture with white background
- Photocopy of NSO / PSA Birth Certificate
- Photocopy of Marriage Contract (if applicable)
- Photocopy of SSS (E1), PhilHealth (MDR), Pag-IBIG (HDMF), TIN ID (1902)
Online Assessment Required — After sending your application, kindly complete our online assessment. Applicants who are unable to answer the assessment will not be entertained.
Why You'll Love Working Here
We provide an environment where your potential can be fully realized, supported by modern benefits and a stellar workplace culture.
Quarterly Incentive & 13th Month Pay
Enjoy regular recognition milestones through our performance incentive model and guaranteed 13th-month salary bonuses.
Health Coverage
We secure you and your future through comprehensive medical and health coverage designed to support you and your family.
Flexible Work Setup
Achieve the optimal work-life balance through adaptable shift schedules and hybrid physical-virtual work structures.
Yearly Appraisal
We believe in regular career advancement. Earn consistent, structured growth and financial rewards on your performance timeline.
Team Building Activities
Build genuine friendships outside the workplace with our curated get-togethers, physical events, and team outings.
Birthday Bonus
Celebrate your special personal milestones with customized treats and dedicated bonuses from High Touch Smiles.
Grow & Sharpen Your Skills
Unleash your skill sets by training alongside seasoned specialists and accessing dedicated Amazon marketplace education.
Free Food on Friday
Close your busy work week on a high note. We provide complimentary snacks, meals, and food surprises every single Friday.
Fun Workplace & Colleagues
Work with friendly, highly collaborative colleagues in a cheerful, stress-free office hub built for collective excellence.
Fill out the form below or send your resume to [email protected]
After sending your application, kindly click the link for our online assessment. Applicants who are unable to answer our assessment are not going to be entertained.